Refund and cancellation policy

Trial: the Pro trial lasts 14 days. You will not be charged if you cancel during the trial.

Cancelling: you can cancel at any time from your account page or the Stripe billing portal. Cancellation takes effect at the end of the current billing period. Paid features remain active until then, and there are no further charges.

Renewals: after the trial or purchase, monthly or yearly Stripe subscriptions renew automatically. Stripe emails a receipt after each charge.

Right of withdrawal: the paid plan begins immediately after the trial or purchase. By subscribing, you expressly request that we start providing it right away and acknowledge that, once the service has begun, you lose the 14 day right of withdrawal that would otherwise apply to distance contracts under EU consumer law.

Refunds: we do not generally provide refunds or pro rated credits for billing periods that have already started. We issue refunds where required by law, and for duplicate charges, clear billing errors, or extended unavailability caused by us.

How to request a refund: email [email protected] from the email address associated with your account. Include the date and amount of the charge. We will respond within a few business days.

Last updated 7 July 2026